Tanzu products missing from My Downloads in Broadcom Support Portal

Products

• VMware
• Support Portal

Issue/Introduction

• Expected Tanzu software titles are absent from the My Downloads selection list.
• No "Not Entitled" or "403" error message is displayed when searching.
• The search returns "No results found" or only shows unrelated products.

Cause

The user's Broadcom profile is not associated with a Site ID that has an active maintenance contract or subscription specifically for the Tanzu product line. While the user may have access to other VMware products, Tanzu requires a separate entitlement.

Resolution

1. Verify Active Entitlements: Log in to the Broadcom Support Portal and navigate to My Dashboard > My Entitlements. Search for the specific Tanzu product (e.g., Tanzu Application Platform).
2. Missing Site ID: If the product is not listed under your current Site IDs, you may need to add a different Site ID that holds the Tanzu contract. Refer to KB 188869 for steps to link additional Site IDs.
3. Purchase/Renewal: If no active Tanzu contract exists for your organization, contact your Broadcom Account Manager or Partner to discuss purchasing the necessary subscriptions. Refer to KB 207581
4. Customer Care Support: If you believe you should have access based on an active contract that is not appearing, contact Broadcom Customer Care to open a Global Customer Assistance (GCA) case for entitlement verification.