VCF Operations for Logs 9.0.x upgrade fails with error LCMVRLICONFIG40040 due to missing license activation

Products

• VCF Operations

Issue/Introduction

The upgrade task for VCF Operations for Logs 9.0.x triggered from VCF Operations (Lifecycle) / VCF Fleet Management UI fails with the error:

LCMVRLICONFIG40040
Operations-logs upgrade failed. Check if PAK/URL and the version provided are correct

The following error is observed in the /var/log/vrlcm/vmware_vrlcm.log file:

com.vmware.vrealize.lcm.common.exception.userinput.vrli.VrliUpgradeFileException: Operations-logs upgrade failed. at com.vmware.vrealize.lcm.drivers.vrli.InstallConfigureVRLI.uploadPak(InstallConfigureVRLI.java:565) at com.vmware.vrealize.lcm.drivers.vrli.InstallConfigureVRLI.getUpgradeVersionFromPak(InstallConfigureVRLI.java:381) at com.vmware.vrealize.lcm.plugin.vrli.VrliUpgradeTask.execute(VrliUpgradeTask.java:189)

Although the error message indicates a potential issue with the upgrade PAK file or URL, the upgrade failure may occur even when the PAK file and URL are valid.

Environment

• VCF Operations for Logs 9.0.x

Cause

The VCF Operations for Logs 9.0.x instance does not have a valid license applied or activated. When the product is running in evaluation mode or without an active license, the upgrade workflow may fail and generate the LCMVRLICONFIG40040 error during PAK validation or upload operations.

Resolution

Apply a valid license on the VCF Operations for Logs 9.0.x instance and retry the failed upgrade task.

1. Follow the instructions in the following KB article to apply the license: No License message or evaluation mode in VMware Cloud Foundation Operations for Logs 9.0
2. After the license is successfully applied, retry the failed upgrade task from VCF Operations (Lifecycle) / VCF Fleet Management UI.
3. Verify that the upgrade proceeds successfully.

Additional Information

Configuring Log Sources