Licenses cannot be assigned from VCF Operations 9.0 to vCenter Server

Products

• VCF Operations

Issue/Introduction

This article provides troubleshooting information and a list of common KB articles for the issue where licenses cannot be assigned from VCF Operations 9.0 to vCenter Server.

Symptoms:

• In VCF Operations, under License Management, the no vCenter server is listed as available for license assignment.
• Under the License Management, Licenses, vCenter Systems section it shows the following message.
  
  "No Data Found" "The table lists vCenter instances of version 9+ which are managed by this VCF Operations instance. To add version 9+ vCenter systems and activate license management, go to Integrations"
  
  

Environment

VCF Operations 9.0.x
vCenter Server 9.0.x

Resolution

This issue can occur due to multiple causes, and is particularly common when required configurations related to time synchronization, insufficient privileges, or vCenter management registration (License) are missing. Please refer to the following KB articles for details on these cases.

• Time sync issue:
  Unable to assign license to vCenter Server from VCF Operations UI as vCenter System table on license page is empty showing 'No data found'
  
  
• Insufficient privileges:
  Under License Management of VCF Operations, no vCenter server is listed as available for license assignment
  
  
• License management activation failure (or not activated):
  No Data Found" shown in the vCenter Systems panel in the License Management

Additional Information

For instructions on how to assign a license, refer to Assign a Primary License to a vCenter Instance.