Error: "Error occurred while configuring the component for SSO. Check support logs under Control Panel for more details" while configuring the component for SSO due to duplicate NSX adapters

Products

• VCF Operations

Issue/Introduction

When configuring in VCF Operations 9.0.x > Identity and Access Management > Sign-On (SSO) via Fleet Management > Identity & Access > VCF Instances > Component Configuration, the NSX Manager for the Management Domain fails with the following status:

• Status: Failed ✗
• Error Message: "Error occurred while configuring the component for SSO. Check support logs under Control Panel for more details."

Other components, such as the Management Domain vCenter or Workload Domain NSX Managers, may show a status of Configured ✓.

Environment

VCF Operations 9.0.x

Cause

This issue occurs because multiple NSX adapter instances are collecting data from the same NSX Manager endpoint. Typically, one instance is an auto-discovered VCF adapter, while the other is a manually created or legacy adapter in the NSX Management Pack (MP). VCF Operations cannot resolve the correct API endpoint when duplicate adapters exist, leading to a configuration conflict.

Resolution

To resolve this issue, the redundant NSX adapter must be removed to eliminate the routing conflict.

Prerequisites

• Identify the NSX adapter instance listed under Fleet Management > Identity & Access.
• Ensure you have administrative access to the VCF Operations UI.

Procedure

1. Backup the Environment:
   • Log in to the VCF Operations Admin Interface https://[HOSTNAME]/admin or https://[IP_ADDRESS]/admin).
   • Take the VCF Operations cluster Offline.
   • Once the node status is offline, take snapshots of the nodes (without memory), Snapshot Creation in VMware Aria Operations
   • Bring the cluster back Online.
2. Remove the Redundant Adapter:
   • Log in to the VCF Operations Product UI.
   • Navigate to Administration > Integrations > Accounts.
   • Identify the duplicate NSX adapter instance (the one not managed via Fleet Management).
   • Delete the redundant NSX adapter instance.
3. Complete Configuration:
   • Navigate back to Fleet Management > Identity & Access > VCF Instances > Component Configuration.
   • Retry the SSO configuration for the affected NSX Manager.
   • Verify the status changes to Configured ✓.

 

Additional Information

Create a Snapshot Before You Upgrade VCF Operations