Error: Found active workflow for OPERATIONS_MANAGER in SDDC Manager

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

Operations in the VMware Cloud Foundation (VCF) SDDC Manager, such as service account password rotation or support log bundle generation, fail to initialize. The system generates an error indicating an active resource reservation lock is blocking the execution.

Found active workflow for OPERATIONS_MANAGER, Description: Resource of type <RESOURCE_TYPE> locked by service (ID: OPERATIONS_MANAGER) and operation (ID: <OPERATION_ID>)

Symptoms

• Password rotation for service accounts (e.g., svc-sddc-vcenter-####@vsphere.local) fails with an "Unknown Error."
• Log compilation fails via the SDDC Manager UI or Supportability and Serviceability (SOS) utility.
• Error message: Found active workflow for OPERATIONS_MANAGER, Description: Resource of type locked by service (ID: OPERATIONS_MANAGER) and operation (ID: ) appears in operationsmanager.log.

Environment

VMware Cloud Foundation 5.x 

VMware Cloud Foundation 9.x

Cause

A previous configuration task or automated system workflow terminated or stalled unexpectedly, leaving an orphaned operational lock row on the specified resource mapping inside the platform inventory database.

Resolution

Manually clear the stale operational lock from the SDDC Manager database.

1. IMPORTANT: Take a snapshot of the SDDC Manager virtual machine before executing any database modifications.

2. Establish an SSH session to the SDDC Manager appliance using vcf user credentials, then elevate to root:

   su -
   

3. Verify the active contents of the platform service lock table:

   psql -h localhost -U postgres -d platform -c "select * from lock;"

4. Identify the record matching the blocking transaction and delete it:

   psql -h localhost -U postgres -d platform -c "delete from lock where id='<LOCK_ID>';"
   

5. Retry the failed password rotation or log generation workflow.

 

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