Error: CamelExecutionException occurred during execution on the exchange - ConnectALL

Products

• ConnectAll On-Prem
• ConnectALL

Issue/Introduction

ConnectALL automations fail to synchronize records, specifically for Jira Bug or Story issue types. The synchronization process stops, and records are moved to the dead letter queue.

 

Symptoms

• The following error appears in the ConnectALL.log: org.apache.camel.CamelExecutionException: Exception occurred during execution on the exchange: Exchange[####]
• Issues fail to sync despite having all mandatory fields populated.
• The error reoccurs after previously being resolved by a manual edit to the record.

Environment

• ConnectALL 4.0.6, 4.2.0
• Jira Adapter

Cause

A product defect in the core processing engine triggers a stack overflow during pattern matching execution. This typically occurs when processing large text attributes, such as "WatsonBuckets" or complex descriptions.

Resolution

Fixed in release 4.2.1 and higher. See Download Broadcom products and software for steps to download this release.

1. Log in to the Broadcom Support Portal.
2. Navigate to the Downloads section.
3. Select ConnectALL.
4. Download and install version 4.2.1 or later.

Workaround: If an upgrade is not immediately possible, modify the failing record in the source application (e.g., Jira) by simplifying the description or clearing large custom text fields to bypass the pattern-matching error.

For defects and enhancements, it is recommended to subscribe to this article for updates on fix status.