Enhancement Request - We require the ability to Open Tickets on Cleared Alarms.

Products

• DX SaaS
• DX Operational Observability

Issue/Introduction

Users are unable to open tickets for alarms that have already been cleared. Furthermore, there is no system functionality to "un-clear" an alarm once it is in a cleared state.

This limitation causes administrative issues if the automated ticketing interface experiences an outage or failure. For example, if the ticketing interface fails for an extended period (e.g., 6 hours) and alarms clear during that window, administrators cannot retrospectively open tickets for those events once the interface is restored due to the current system logic.

Cause

This limitation has been identified and logged with Engineering as Defect/Enhancement Request: DE666425.

Resolution

This request is currently under active investigation by the Development team.

At this time, there is no direct workaround to natively un-clear an alarm or open a ticket from a cleared alarm state within the UI.

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