Error: LCM Product Version Catalog file is either not available or cannot be read - VMware Cloud Foundation

Products

• VMware Cloud Foundation

Issue/Introduction

When attempting a Workload Domain import or uploading binaries in VMware Cloud Foundation (VCF) 9.x, the process fails due to permission restrictions on metadata files.

Symptoms:

The following error appears in the SDDC Manager logs (e.g., `/var/log/vmware/vcf/domainmanager/brownfield/`):

Exception LCM Product Version Catalog file /nfs/vmware/vcf/nfs-mount/<REDACTED_FILEPATH>/metadata/productVersionCatalog/v1/productVersionCatalog.json is either not available or cannot be read by LCM due to insufficient permissions. vcf_lcm user must have read access product version catalog and corresponding signature file.

Environment

• VCF Download Tool 9.x
• VMware Cloud Foundation 9.x
• SDDC Manager

Cause

The `vcf_lcm` user lacks the necessary read permissions for the `productVersionCatalog.json` file or its corresponding signature file within the VCF installation directory.

Resolution

Fixed in VCF 9.x and higher. See Download Broadcom products and software for steps to download updates.

To resolve the permission issue manually:

1. Log in to the SDDC Manager as the `vcap` user and switch to `root`.
2. Navigate to the directory identified in the error message.
3. Verify the literal path and case-sensitivity of the NFS mount or local directory.
4. Grant read permissions to the `vcf_lcm` user for the catalog and signature files:
   `chmod 644 productVersionCatalog.json`
`chmod 644 productVersionCatalog.json.sig`
5. Retry the Workload Domain import or binary upload.

For defects and enhancements, subscribe to this article (reference: KB 275360) to receive updates on fix status.

Additional Information

If the issue persists, contact support. To speak with a customer representative or a Support Engineer see Contact Support.