Login may fail with "An error occurred during login, Please contact the administrator" after logout occasionally
Article ID: 440033
Updated On:
Products
Issue/Introduction
Users may intermittently encounter the following error message while attempting to log in to the VCFA 9.0 Automation UI after logging out from a previous session:
"An error occurred during login, Please contact the administrator"
The issue is typically observed when re-authenticating within the same browser session.
Environment
VCFA 9.x
Cause
Local storage is not fully cleared during session logout, allowing an outdated authentication token to persist. The client application utilizes this invalid token to initiate a subsequent authentication call, which forces the system to construct and send an authorization request utilizing wrong redirect_uri
Resolution
Broadcom is aware of this issue. Please subscribe to this KB by following the steps in the article: Subscribe an article for future updates on the resolution.
Workaround:
Option 1: Manually Update the URL
Navigate directly to one of the following URLs:
https://$DOMAIN/automation
https://$DOMAIN/tenant/$TENANT/automation
Option 2: Clear Browser Data and Restart Session
Follow these steps to completely reset your session:
Clear your browser's cache, cookies, and local storage.
Close all browser tabs currently associated with the environment.
Open a new browser session and retry the login operation.
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