How to enable the Data Aggregator RibSource debug
Article ID: 438681
Updated On:
Products
Issue/Introduction
We are having issues with dashboards displaying and need to troubleshoot what may be causing this. I heard that there is ribsource debug. How can this be enabled?
Resolution
First, follow the instructions in this knowledge doc as this may be the only debug needed:
https://knowledge.broadcom.com/external/article/101388/how-to-debug-report-problems-in-ca-perfo.html
If that does not provide enough detail and DA RibSource debug is needed please follow the steps below.
In Netops versions 25.4.3 and previous:
On the DA host open the following file for editing (default path shown in this example). You may wish to make a copy of this file before editing:
/opt/IMDataAggregator/apache-karaf-*/etc/org.ops4j.pax.logging.cfg
Find the "ribsource" entries below and uncomment them if they are commented out.
#log4j2.logger.ribsource.name = com.ca.im.dm.ribsource
#log4j2.logger.ribsource.level = DEBUG
#log4j2.logger.ribsource.additivity = false
#log4j2.logger.ribsource.appenderRef.sift.ref = sift
There is no need to stop and restart any processes.
Launch into the page to reproduce the issue. Then run CA Remote Engineer on the DA box and provide the zipped file to Broadcom Support.
In Netops 25.4.4 and above:
On the DA host open the following file for editing (default path shown in this example). You may wish to make a copy of this file before editing:
opt/IMDataAggregator/config/log4j2.properties
Find the "ribsource" entries below and uncomment them if they are commented out.
#log4j2.logger.ribsource.name = com.ca.im.dm.ribsource
#log4j2.logger.ribsource.level = DEBUG
#log4j2.logger.ribsource.additivity = false
#log4j2.logger.ribsource.appenderRef.sift.ref = sift
There is no need to stop and restart any processes.
Launch into the page to reproduce the issue. Then run CA Remote Engineer on the DA box and provide the zipped file to Broadcom Support.
To revert the debug just comment the entries and save the file.
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