Configuring the vCenter lifecycle manager patch setup fails with "The download source dl.broadcom.com is invalid or cannot be reached now."

Products

• VMware vCenter Server

Issue/Introduction

Attempting to update the vCenter lifecycle manager patch setup from the hostupdate.vmware.com to dl.broadcom.com urls fails with the error, "The download source dl.broadcom.com is invalid or cannot be reached now".

Connecting to dl.broadcom.com in a browser or via curl does not show ssl interception is occurring.

/var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server-#.log on SDDC Manager show entries similar to:

YYYY-MM-DDTHH:MM:SS error vmware-vum-server[10420] [Originator@6876 sub=DownloadMgr] [downloadMgr 705] Executing download job {140610119462272} throws error: curl_easy_perform() failed: cURL Error: Couldn't resolve host name, Could not resolve host: hostupdate.vmware.com

[#10] YYYY-MM-DDTHH:MM:SS  info vmware-vum-server[10439] [Originator@6876 sub=httpDownload] [httpDownloadPosix 769] curl_easy_perform() succeeded - url: https://dl.broadcom.com/<token>/PROD/COMP/ESX_HOST/vmtools-main/vmw-depot-index.xml/version.txt
[#10] YYYY-MM-DDTHH:MM:SS  error vmware-vum-server[10439] [Originator@6876 sub=Default] [UMDSHelper 252] Missing version.txt file
[#10] YYYY-MM-DDTHH:MM:SS  error vmware-vum-server[10439] [Originator@6876 sub=Default] [UMDSHelper 92] Failed to extract version from UMDS.
[#10] YYYY-MM-DDTHH:MM:SS  info vmware-vum-server[10439] [Originator@6876 sub=ConfigurationMgr] [configurationMgr 1659] URL: https://dl.broadcom.com/<token>/PROD/COMP/ESX_HOST/vmtools-main/vmw-depot-index.xml does not contain valid IntranetPatch Source content.

Environment

vCenter 8.x

Cause

The original hostupdate.vmware.com urls are still enabled.

Resolution

1. Log into vCenter UI
2. On the vSphere Client Home page, Navigate to Lifecycle Manager.
3. Click 'settings' tab. Under 'settings' tab,
4. Go to Administration → Patch Setup.
5. Disable default vLCM URLs by clicking "Disable" button:
6. Verify the four new download sources are correctly configured with a valid token using VCF authenticated downloads configuration update instructions
7. Restart the update manager service via ssh as the root user to vCenter: service-control --restart vmware-updatemgr
8. Download the content by going to vSphere Client Home page → Lifecycle Manager and selecting "ACTIONS" → Updates → Sync updates.