SDDC Manager Precheck Fails with error "Inventory version synchronization failed. Please try to fix the cause for the issue and retry the operation"

Products

• VMware NSX
• VMware Cloud Foundation

Issue/Introduction

Error received after running a precheck on SDDC Manager components via VCF Operations > Lifecycle: 

Message: Inventory version synchronization failed. Please try to fix the cause for the issue and retry the operation.

Remediation Message: Please ensure the following: Please ensure NSX manager <NSXManager> is running and reachable.

Reference Token: NRJVID

Cause: Inventory version synchronization failed with: Unable to fetch NSX Manager resource versions with FQDN <NSXManager> to complete inventory sync.

/var/log/vmware/vcf/domainmanager/domainmanager.log: 

2026-04-07T17:15:30.454+0000 WARN  [vcf_dm,0000000000000000,0000] [c.v.v.c.utils.ServiceAccountUtils,Drift-Resource-3]  Unable to connect to <NSXManagerFQDN>as svc-<svcAcctUser>
com.vmware.vapi.std.errors.Unauthorized: Unauthorized (com.vmware.vapi.std.errors.unauthorized) (statusCode:403) => {
    messages = [],
    data =  => {error_message=The credentials were incorrect or the account specified has been locked., error_code=403, module_name=common-services},
    errorType = UNAUTHORIZED
}
        at com.vmware.vapi.std.errors.Unauthorized._newInstance2(Unauthorized.java:208)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

Environment

VMware Cloud Foundation 9.x 

 

Resolution

1. Retrieve the service account credentials from SDDC Manager via KB: Retrieve the service accounts credentials from SDDC Manager
2. Attempt to remediate the service account via SDDC Manager, see: Remediate Passwords for VMware Cloud Foundation Components

Note: If the remediate fails, see KB: NSX service account is disconnected in SDDC manager Password Management