Retrieve the service accounts credentials from SDDC Manager

Products

• VMware Cloud Foundation
• VMware SDDC Manager

Issue/Introduction

• Unable to SSH into an ESXi host with the stored root credentials on SDDC.
  
  
• This article provides the steps to retrieve the ESXi service accounts from SDDC Manager.

Resolution

  
Contact VMware Support for assistance with retrieving the service account.

Additional Information

Once you have the service account password you can connect to the ESXi host with the service account to clear out a root lockout or to reset the root password.