Consistent Unexpected Logouts from VCF Operations

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

All users are simultaneously logged out of VCF Operations on a consistent basis without warning. This happens regardless of the identity source of the users currently logged in. 

Environment

VMware VCF Operations

Cause

Expired Web Certificate

Resolution

To rollback to the default certificates, perform the steps below:

1. Log into the Primary node as root via SSH or Console, press ENTER in the Console to log in.
2. Issue the following commands to reload the default certificate:
   

   unset -f pathappend pathprepend pathremove
   $VMWARE_PYTHON_BIN /usr/lib/vmware-casa/bin/activate_web_certificate.py DEFAULT
   $VMWARE_PYTHON_BIN /usr/lib/vmware-vcopssuite/utilities/bin/restartHttpd.py

3. Repeat steps 1 - 2 on all nodes in the Aria Operations cluster, excluding Cloud Proxies

 

The  unset command is needed to avoid error messages related to these environmental variables, due to python version differences going from 6.x/7.x to 8.x. 

It is possible to switch between default and custom certificate by using the DEFAULT and CUSTOM option with the second command in step 2. Only use this in cases where the custom certificate is not expired, and you need to manually switch between custom and default internal certificates for troubleshooting purposes.

Additional Information

If you are still unable to access the Product UI or Admin UI after performing these steps, please open a Support Request.

For more information on opening a Support Request see Creating and managing Broadcom support cases  
For more information on creating certificates for Aria Operations, see Configure a Certificate For Use With VMware Aria Operations