NSX Manager UI Error 60508: Search index re-creation failure.
Article ID: 435712
Updated On:
Products
Issue/Introduction
When attempting to access the NSX Manager UI, the system displays the following error :
Error: Failed to fetch System details. Please contact the administrator. Error: 400 : "{ "httpStatus" : "BAD_REQUEST", "error_code" : 60508, "module_name" : "nsx-search", "error_message" : "Re-creating indexes, this may take some time."}" (Error code: 513002).
Environment
VMware NSX
Cause
The error occurs when the nsx-search module is stuck or delayed while re-creating indexes. This state prevents the Manager from returning system details to the UI.
Resolution
This is a condition that may occur in a VMware NSX environment.
Workaround:
A resync may be forced by running the following command on all three NSX Managers appliances: start search resync all
Note: The process may take several hours to complete.
Verification of Progress: To monitor the re-indexing progress and confirm completion, inspect the search manager logs on the NSX Manager appliances:
- Log Path: `/var/log/search/search-manager.log`
- Validation: Look for the entry `Resync status is changed to 'DONE'` for the relevant stream tags (e.g., `search_policy` or `search_manager`). The UI will remain in an "uncertain state" until this status is reached.
If the workaround does not restore service after several hours, please contact Broadcom Support for further assistance.
Additional Information
If you are contacting Broadcom support about this issue, please provide the following:
- NSX Manager support bundles.
- Text of any error messages seen in NSX GUI or command lines pertinent to the investigation.
Handling Log Bundles for offline review with Broadcom support:
Feedback
