VCF Operations Licensing issue with online (i.e. connected) registration method

Products

• VCF Operations

Issue/Introduction

• The activation code has been successfully generated on the VCF Business Services Console.
• When entering the activation code on the VCF Operations Registrations UI page the following error is displayed when clicking ACTIVATE -

This activation code is not valid

• The activation code has been confirmed to be valid, by comparing what is being entered with what has been copied from the VCF Business Services Console
• A proxy is configured and is in use in the environment
• The VCF Operations logging - /logs/license-usage-plugin.log contains entries similar to those below -

YYYY-MM-DDThh:mm:ss.sssZ ERROR license-usage-plugin xxxx [ops@xxxx threadId="xxx" threadName="ServerConnection on port 10000 Thread x"] [com.vmware.vrops.license.usage.server.B.completeRegistration] - Failed to complete registration.
org.springframework.web.client.HttpClientErrorException: 407 authenticationrequired: https://eapi.broadcom.com

YYYY-MM-DDThh:mm:ss.sssZ ERROR license-usage-plugin xxxx [ops@xxxx threadId="xxx" threadName="ServerConnection on port 10000 Thread x"] [com.vmware.vrops.license.usage.server.C.invoke] - LicenseUsageInterfaceSpringProxy : Exception thrown by the actual source

 Caused by: org.springframework.web.client.HttpClientErrorException: 407 authenticationrequired

Environment

VCF 9.0.0

Cause

There are configuration issues on the proxy that are causing the broadcom.com domain to be unreachable from the VCF Operations appliance.

Resolution

Resolve the configuration issues on the proxy such that the broadcom.com domain is reachable from the VCF Operations appliance.

Once this has been done, the issue is expected to be resolved.