Refresh vCenter task from VCF Automation fails with error "No Supervisor found with address"

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• When attempting to refresh vCenter from VCFA 9.0.1 Provider portal > General Settings > Connections > vCenter Servers > specific vCenter > vertical ellipses > Refresh > Fails with error : No Supervisor found with address: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx
  
• When attempting to refresh vCenter from VCFA 9.0.1 Provider portal > General Settings > Connections > vCenter Servers > specific vCenter > vertical ellipses > Reconnect / Refresh Policies > completes successfully
• Attempting to view supervisors on VCFA provider portal > Infrastructure > Supervisors > show stale supervisors, which no longer exist. 
• Attempting to view supervisors mapped to Regions : VCFA provider portal > Infrastructure > Regions > Supervisors : show stale supervisors mapping. 

Environment

• VCF Automation 9.x

Cause

• The supervisor cluster was modified / removed outside of VCF Automation directly on the control plane prior addressing dependencies on VCFA and the changes were not synced with VCF Automation.  

Resolution

• Ideally, when intending to remove / modify a supervisor cluster, you must validate the dependencies on the region on VCFA. Refer: Edit a Region
• Workaround:
  
  • If there are active deployments / associations to the concerned region and/or If deletion of the region isn't possible, however the associated supervisor(s) have been deleted, reach out to Broadcom Support for assistance, as we would need to identify and remove possible staleness. 
  • If there aren't any deployments / associations done from VCFA to the supervisor cluster, delete / recreate the associated region:
    • Delete the existing region
      (Note: you would have to clear any quotas or storage classes created on the region prior)
      • Log in to the VCF Automation Provider Management Portal.
      • From the left navigation panel, under Infrastructure, select Regions.
      • Select the region.
      • Select Delete, and confirm.
    • (Optional) Create the region, if required, as per: Create a Region in Your VCF Automation
    • Run the Refresh action on vCenter Connection from VCFA Provider portal > Connection > vCenters > vertical ellipses > Refresh.