Enhancement: DX Southbound Gateway exception handling for UIM-integrated alerts.

Products

• DX Operational Observability
• DX SaaS

Issue/Introduction

Users are unable to clear alerts in DXO2 when the source UIM (Unified Infrastructure Management) database is unavailable. This creates a "deadlock" where the alert remains active in the DX dashboard despite being stale or irrelevant.

When attempting to clear an alarm, the Lifecycle Event log displays the following 404 error:

{ "status": 404, "errorCode": "404 NOT_FOUND", "errorMsg": "Alarm with given ID not found.", "errorDetail": "", "timestamp": "###-###-###:14+0000" }

 

Cause

DE664709

Resolution

Enhancement under review by Engineering. Subscribe to a Broadcom knowledge article by article or product.

Current Workaround:

1. Disable the Southbound Integration temporarily in the DX settings.
2. Clear the stuck alarms manually in DXO2.
3. Re-enable the integration.