Plex crashes in login

Products

• CA Plex

Issue/Introduction

When users login to the group model, Plex crashes.

There is no message in message log due to crash and the crash message in Windows app event view does not reveal any useful info:

Log Name:      Application
Source:        Windows Error Reporting
Date:          10/12/2025 18:40:26
Event ID:      1001
Task Category: None
Level:         Information
Keywords:
User:          SYSTEM

Environment

CA Plex 7.3.0

Cause

The above may arise as a result of a test fix having being applied recently

Resolution

Please open a support case with Broadcom Support.   Please specify what patches/fixes were applied recently, in the past few months

Additional Information

Currently, CA Plex does not maintain a record of any test fixes that were recently applied.  For additional details, please see Patch and PTF check in CA Plex