How to bypass Antispam service using Approved senders list
Article ID: 427977
Updated On:
Products
Email Security.cloud
Issue/Introduction
This Article describes a situation where you have whitelisted an external sender's domain, but emails are still blocked by Antispam Service.
Environment
Email Security.cloud
Cause
The whitelisted domain has been added with a wildcard (*) example : *domain.com or using (@) example: @domain.com this method invalidates a proper bypass for the Antispam Service.
Resolution
In order to properly bypass the Antispam service, Administrators are advised to add the external sender's domain without any additional wildcard (*) or (@) sign. Example : Domain.com
Note: The whitelist or approving a sender Email / domain / IP works ONLY for the external senders ( inbound traffic ). If you encounter any outbound Issues we recommend that you Contact Support.
Additional Information
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