The VLR converge wizard throws "Cannot complete login......"

Products

• VMware Live Recovery

Issue/Introduction

• After deploying VLR, the Converge Legacy Appliances option is chosen.
  
  
• The Converge wizard does not progress to installing after entering username and password.
  
  
• An error is throw "Cannot complete login due to an incorrect token, user name, or password."
  
  

Environment

VMware Live Recovery 9.0.4
VMware Live Recovery 9.0.5

Cause

The Converge wizard displays the legacy vSphere Replication and Live Site Recovery appliances returned by the local vCenter Server.  
The process then prompts the user to enter username and password for the relevant legacy appliances.

The final stage requires the deployed VLR appliance to ssh to the legacy appliances to extract and converge its DB data.

If the ssh operation fails, the wizard throws 

• "Cannot complete login due to an incorrect token, user name, or password."

Resolution

• DNS - ssh to the VLR appliance and manually test an nslookup to the named legacy vSphere Replication and Live Site Recovery appliances
         
           * Verify and correct the DNS server entries configured in the VLR VAMI.
           * If using a .local domain a known issue can causes temporary failure in name resolution .  Edit /etc/system/resolved.conf
  
  
  
• SSH - Test an ssh from the VLR cmdline to the named legacy vSphere Replication and Live Site Recovery appliances
   
            * ssh admin@##########.###
      * curl -kv telnet://#########.### 53
  
          -  Investigate any firewall rules between appliances, the might be blocking ssh on port 53
          -  Ensure that ssh is ENABLED on the  legacy vSphere Replication and Live Site Recovery appliances VAMI.
  
  
  
• username/password  - Use the client UIs login to verify the the correct username/password. 
           

Additional Information

Steps to Converge to VMware Live Recovery Appliance and Common Issues During Convergence