Instance status showing ERROR but Power state running

Products

• VMware Integrated OpenStack

Issue/Introduction

• VM Status showing ERROR but Power state running
• At application (VM) end there is no deviation or error,
• OpenStack GUI VM status in Error state,

Environment

7.x

Cause

In OpenStack, the ERROR state indicates that a previous operation (such as creation, resize, migration or power operation) has failed and manual intervention is required.

Resolution

Please run the following to obtain timestamp and event information.

1. Query the instance events:
   #openstack server event list --long <instance UUID>

ie.
# openstack server event list --long ########-####-####-####-############
+------------------------------------------+--------------------------------------+---------------+----------------------------+---------+----------------------------------+------------------------------------------------------------------+
| Request ID                               | Server ID                            | Action        | Start Time                 | Message | Project ID                       | User ID                                                          |
+------------------------------------------+--------------------------------------+---------------+----------------------------+---------+----------------------------------+------------------------------------------------------------------+
| req-########-####-####-####-###########4 | ########-####-####-####-############ | reboot        | 2025-05-22T16:27:40.000000 | Error   | <project ID>                     | <user UUID> |
| req-########-####-####-####-###########3 | ########-####-####-####-############ | stop          | 2025-05-22T13:35:00.000000 | None    | <project ID>                     | <user UUID> |
| req-########-####-####-####-###########2 | ########-####-####-####-############ | attach_volume | 2024-01-22T12:59:08.000000 | None    | <project ID>                     | <user UUID> |
| req-########-####-####-####-###########1 | ########-####-####-####-############ | create        | 2024-01-22T12:55:35.000000 | None    | <project ID>                     | <user UUID> |
+------------------------------------------+--------------------------------------+---------------+----------------------------+---------+----------------------------------+------------------------------------------------------------------+

2. Query the specific event:
   #openstack server event show <instance UUID> <request-ID of error event from above>
   Note:  You will want to look at the events field from the command in #2.  To see what happened.
   
   
3. Once the reason has been found and situation corrected, set the instance state back to active.
   #openstack server set --state active <instance UUID>

4. If further assistance is needed Contact Broadcom Support and provide the above details and log bundle from VMware Integrated Openstack.

Additional Information

Openstack Server Event

Openstack Server Set