My login to SES Cloud results in an Access Denied message
Article ID: 421157
Updated On:
Products
Issue/Introduction
During my login SES Cloud I get the following Access Denied message: "Console access from x.x.x.x is blocked by the administrator"
Environment
Endpoint Security Complete (SES Cloud / ICDm)
Cloud Secure Web Gateway (Cloud SWG)
Cause
The specified IP address or IP range isn't explicitly allowed by the SES Cloud administrator.
Resolution
1. Log into SES cloud
2. Click Settings > IP Address Access
3. Add the "blocked" public IP addresses / range to the IP whitelist to prevent further issue.
NOTE: https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-security/sescloud/Administrators,-Passwords,-and-Authentication/managing-ip-addresses-access-ses.html
If that doesn't resolve the issue, then gather a HAR file during the issue and contact Support.
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