Aria Operations failed to authenticate with SDDC manager when integrating a VCF adapter

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Domain account was used by Aria Operations to authenticate with SDDC Manager
• There will be "Bad request please verify the request parameters or credentials" pop error when clicking "VALIDATE CONNECTION" button.
  
  
  
  
• In /storage/log/vcops/log/collector.log, there is "Bad request please verify the request parameters or credentials" error as below:
  
  YYYY-MM-DDTHH:MM:SS ERROR [TasksManager-TaskHandler-82]  com.vmware.vrops.adapter.vcf.VcfAdapter.onTest - Failure in onTest() method with exception
com.vmware.vrops.adapter.vcf.exception.VcfException: Bad request please verify the request parameters or credentials
        at com.vmware.vrops.adapter.vcf.util.VcfAdapterRestClient.handleStatusCodes(VcfAdapterRestClient.java:215) ~[VcfAdapter.jar:?]
        at com.vmware.vrops.adapter.vcf.util.VcfAdapterRestClient.executeWithRetry(VcfAdapterRestClient.java:154) ~[VcfAdapter.jar:?]
        at com.vmware.vrops.adapter.vcf.auth.AuthenticationManager.getNewAccessTokenDataWithRetry(AuthenticationManager.java:56) ~[VcfAdapter

Environment

Aria Operations 8.18.x

Cause

Domain account was failed to authenticate with SDDC manager

Resolution

Please contact VCF support to check SDDC Manager/vCenter Server for further troubleshooting.