Aria Operations failed to authenticate with SDDC manager when integrating a VCF adapter with domain account

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Domain account was used by Aria Operations to authenticate with SDDC Manager
• There will be "Bad request please verify the request parameters or credentials" pop error when clicking "VALIDATE CONNECTION" button.
  
  
  
  
• In /storage/log/vcops/log/collector.log, there is "Bad request please verify the request parameters or credentials" error as below:
  
  YYYY-MM-DDTHH:MM:SS ERROR [TasksManager-TaskHandler-82]  com.vmware.vrops.adapter.vcf.VcfAdapter.onTest - Failure in onTest() method with exception
com.vmware.vrops.adapter.vcf.exception.VcfException: Bad request please verify the request parameters or credentials
        at com.vmware.vrops.adapter.vcf.util.VcfAdapterRestClient.handleStatusCodes(VcfAdapterRestClient.java:215) ~[VcfAdapter.jar:?]
        at com.vmware.vrops.adapter.vcf.util.VcfAdapterRestClient.executeWithRetry(VcfAdapterRestClient.java:154) ~[VcfAdapter.jar:?]
        at com.vmware.vrops.adapter.vcf.auth.AuthenticationManager.getNewAccessTokenDataWithRetry(AuthenticationManager.java:56) ~[VcfAdapter
.....
        at com.vmware.adapter3.vmwareinfrahealth.managers.VCenterResourceManager.collect(VCenterResourceManager.java:191) ~[VMwareInfrastructureHealthAdapter.jar:?]

Environment

Aria Operations 8.18.x

Cause

Domain account was failed to authenticate with SDDC manager

Resolution

1. Please refer to article 314640 below to see if commonsvc service should be restarted on SDDC manager;
   
   Receiving a 403 response code with an error code CLIENT_IP_BLOCKED when signing into SDDC Manager
   
   
2. Please stop collecting on related VMwareInfrastructureHealth adapter instance following the article 382501 below to see if the warning can be cleared (Please make sure to wait at least 2 hours after stopping the collecting to see if the warning is cleared or not).
   One or more objects are in "Not collecting" state in Aria Operations
   
   
3. If after step 2nd, the warning can be cleared, please try:
   • Create another new domain account;
   • Please grant proper permission and assign proper group for this new domain account on both vCenter Server and SDDC Manager. Reference:
     
     Configure a vCenter Server Cloud Account in VMware Aria Operations
     Configuring VMware Cloud Foundation Cloud Account in VMware Aria Operation
     
     
   • Start collecting on related VMwareInfrastructtureHealth adapter following step 2nd.
     
     
4. If after step 3rd, the warning can still appear, please contact Broadcom VCF support for further troubleshooting.