Error When Updating LDAP Data Source: Failed to load list of classes. Unknown error (0x80005000)

Products

• IT Management Suite

Issue/Introduction

When attempting to update the password or save an existing LDAP Data Source (under Settings > Notification Server > Connector > Data Sources > Your LDAP Data Source) in the Symantec Management Console (SMP Console), the process fails with an error.

The error occurs when clicking the button to load data classes or trying to save changes to the data source:

"Failed to load list of classes. Unknown error (0x80005000)."

The import rule using the LDAP Data Source continues to run successfully, but the SMP Console prevents updates to the connector's configuration, specifically the password.

Environment

 

IT Management Suite (ITMS) 8.7.3 and 8.8

 

Cause

The root cause of the issue is a change in the way the Altiris Data Connector UI attempts to load the list of available LDAP classes (the schema). The customer was using OpenLDAP instead of Microsoft AD.

The UI feature for loading classes was designed primarily for Microsoft Active Directory (AD), which relies on reading the schemaNamingContext property from the RootDSE to find and search the schema for classes.

In OpenLDAP environments, this schema information is handled differently, often not exposing schemaNamingContext or using an unresolvable value like cn=schema. When the Altiris UI attempts to bind to a non-existent or internal DN derived from an OpenLDAP schema path, the underlying COM provider raises the generic error code for an unknown error: 0x80005000.

The import rule itself continues to work because once the LDAP data source is successfully set up, the rule no longer needs to resolve the list of classes; the required class (e.g., "ADperson") is already defined in the data source item's configuration. The failure is confined to the UI's attempt to validate or display the classes during a save operation.

Resolution

A permanent fix was developed to add proper support for OpenLDAP environments to the Data Connector UI, specifically addressing how it handles schema retrieval. This fix is currently targeted for our ITMS 8.8.1 Release.

The partial fix is included in the following cumulative Point Fixes (PFs) and later versions:

• For ITMS 8.7.3: SMA_SMP_8_7_3_PF_v11 or later. Download from CUMULATIVE POST ITMS 8.7.3 POINT FIXES

• For ITMS 8.8: SMA_SMP_8_8_PF_v6 or later. Download from CUMULATIVE POST ITMS 8.8 RTM(GA) POINT FIXES

   

Applying the relevant PF will resolve the issue and allow you to update the password and save the LDAP Data Source settings directly through the Symantec Management Console UI.