Remediation or update of VIDM root password in SDDC Manager fails with – “Password management operation failed”

Products

• VMware SDDC Manager

Issue/Introduction

• SDDC Manager fails to remediate or update the VMware Identity Manager (VIDM) password. When attempting remediation, SDDC Manager throws the error “Password management operation failed.”

• Additionally, running the password health check using the following command shows the VIDM password status as Failed to get details:

/opt/vmware/sddc-support/sos --password-health

Cause

This issue occurs because the VIDM password has already expired. Consequently, the password saved in SDDC Manager is no longer valid for VIDM.
The password must be manually reset directly on the VIDM appliance before SDDC Manager can manage or remediate it.

Resolution

1. Reset the VIDM password by following the steps outlined in the below KB article:
   • Root Password Reset Issue on VMware Identity Manager
2. Once the password reset is completed successfully, log in to SDDC Manager.
3. Remediate the VIDM root password using the password remediation procedure described in the below documentation:
   
   • Remediate Passwords
4. After remediation, verify the password health status by running the following command on SDDC Manager:
   
   • /opt/vmware/sddc-support/sos --password-health