Root password reset issue on VMware Identity Manager 3.3.x for grub 0.97

Products

• VMware Aria Suite

Issue/Introduction

Unable to reset root account password 

Environment

VMware Identity Manager 3.3.x

Cause

When root account gets locked due to numerous wrong password attempt or if /var partition on the appliance is full

Resolution

To reset root account password from single user mode

1. Reboot the appliance from vCenter server console view and press p  or e when you see bootloader 
2. You will be prompted for password. Enter the password as H0rizon! and enter
3. You will have different options select the first option and enter e to execute
4. From the available options select boot option starting with Kernel and select e to execute 
5. You will be on editor page add the following value and hit enter 
rw init=/bin/bash

6. You will be back to the previous list with boot option starting with Kernel select press b key
7. You will be booted into single user mode and following command can be used to reset root password
     passwd root
8. Reboot the appliance using reboot -f command to check the root login again