Unable to lunch the vSphere Client. No healthy Upstream

Products

• VMware vCenter Server

Issue/Introduction

Unable to connect to vCenter Server via vSphere UI. Get an error message: Unhealthy upstream.

Environment

VMware vCenter Server 8.0.x

Cause

The VMware-stsd service is not starting.

Results from VDT show that the STS certificate has expired.

Additional causes may include:

• Disk space issues
• Running out of sessions (reached the maximum limit of 2000)
• The service is running out of memory
• Scheduled maintenace

Reference KB:

https://knowledge.broadcom.com/external/article/390105/no-healthy-upstream-error-when-attemptin.html

Resolution

1. Take a snapshot of the vCenter Server
2. Using the vCert Tool to review and renew the STS certificate:
   1. Download the vCert Script into the tmp of the vcenter server
   2. Navigate into the tmp directory and unzip the vcert script
   3. chmod +x to change the permission and run the script ./vCert.py
   4. Choose option 1 to review all the certs to confirm the STS certificate has expired.
   5. Choose option 3, option 8 to review and renew the STS certificate
   6. Restart the VMware vCenter Server services
3. Confirm all services have started and exit the script

Additional Information

Reference KBs:

https://knowledge.broadcom.com/external/article/385107/vcert-expired-certificate-replacement-s.html

https://knowledge.broadcom.com/external/article/344917/using-the-vcf-diagnostic-tool-for-vspher.html