Upgrade to a specific version using an installation image file results in failure to boot
Article ID: 418470
Updated On:
Products
Issue/Introduction
You have used an installation image of Messaging Gateway version 10.9.1 for upgrade from an older version using the command line. The installation process did not reboot the appliance, and manual reboot results in a failure to load after installation.
Environment
version 10.9.1
Cause
If the upgrade version specification for the 10.9.1 installation is incorrect (it should be: --version 10.9.1-3), the Messaging Gateway may enter an unbootable state.
The installation process includes a pre-installation step as part of the base OS upgrade. While this pre-installation may complete even with the incorrect version, the system will then be unable to locate the actual installation image. This critical failure requires a complete OS Restore reinstallation to recover the Messaging Gateway.
Resolution
When installing 10.9.1 from an older version using the command line, be sure the upgrade command is entered correctly:
update --version 10.9.1-3 install
Additional Information
See the following articles for more information on related topics:
- How to upgrade the Messaging Gateway (SMG) to a specific version or release
- Upgrading Messaging Gateway (SMG) appliance without internet access using "update localinstall"
- How to download Messaging Gateway ISO files from Broadcom Support portal
- How to perform an OSRestore on Messaging Gateway
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