SDDC manager not seeing any available updates to download for itself

Products

• VMware SDDC Manager

Issue/Introduction

• Follow KB “"Depot connection has issues. Depot Invalid User Credential", SDDC fails to download the updates from online repositories” to update the depot URLs.
• In UI able to see update/upgrade packages for other components.

Cause

SDDC manager config file “application-prod.properties” property “lcm.depot.adapter.lcmManifestFile” has incorrect value “/COMP/SDDC_MANGER_VCF/lcm/manifest”.

• Value should be “lcmManifest.json” with no path necessary.

• Path and value possibly taken from KB “"Depot connection has issues. Depot Invalid User Credential", SDDC fails to download the updates from online repositories” ("lcm.depot.adapter.remote.lcmManifestDir"). Value not meant for “lcmManifestFile”.

• If any values in the config file are not correct it can cause the SDDC manager client UI to not display data properly.

Resolution

• Take a snapshot of the SDDC Manager VM.

• SSH into the SDDC VM and elevate to root.

• Modify the following properties.

  • Edit the "application-prod.properties" file to update the following properties under ################### LCM DEPOT PROPERTIES ########################.
    
    vi /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties
    
    

• Replace property value for “lcm.depot.adapter.lcmManifestFile=" with value "lcmManifest.json”.

• Restart LCM service with command “systemctl restart lcm”.

• Wait around 5 minutes for the data to parse.