Error "Cannot complete login due to an incorrect user name or password" when runing upgrade precheck on workload domain

Products

• VMware SDDC Manager
• VMware Cloud Foundation

Issue/Introduction

• Running a precheck on the workload domain fails with below error:

Cannot connect to vcenter. Cause: Cannot complete login due to an incorrect user name or password.

• In the /var/log/vmware/vcf/commonsvcs/vcf-commonsvcs.log on the SDDC manager, you will entries similar to:

ERROR [common, 691565e070c24d8ef76045597fd4dbf2,161f] [c.v.e.s.c.c.v.vsphere.VcManagerBase,cs—exec—3] Cannot complete login due to incorrect credentials: vCenterfqdn, svc-#######
ERROR [common, 691565e070c24d8ef76045597fd4dbf2, 161 f] [c.v.v.i.sync.uti1s.VcSyncManagerUti1,cs—exec—3] Error connecting to vCenter with exception { } 
java.util.concurrent.ExecutionException: (vim. fault . InvalidLogin) { 
    faultCause — null, 
    faultMessage = null 

Caused by: com.vmware.vim.binding.vim.fault.InvalidLogin: Cannot complete login due to incorrect user name or password.

Environment

VMware Cloud Foundation 5.x

Cause

This issue occurs when there is a mismatch of vCenter service account password in SDDC Manager and vCenter Server

Resolution

To resolve the issue, contact Broadcom support for assistance