Service Mesh failed to deploy with error "appliance is not reachable on management network"
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Service Mesh failed to deploy with error "appliance is not reachable on management network"

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Article ID: 417759

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Updated On:

Products

VMware HCX

Issue/Introduction

  • Service Mesh creation fails during the deployment and configuration of the interconnect appliance

  • The following error message appears on screen:
    "Service Mesh creation failed. Process Service Mesh failed. Deploy and Configuration of interconnect Appliance Failed. Interconnect Service Workflow AppliancePostConfig failed. Error: NEW-IX appliance is not reachable on management network (IP: ##.##.##.##)"

  • Unable to ping the NEW-IX appliance from HCX Manager

  • TRACEROUTE commands to the NEW-IX appliance fail

  • The failure occurs specifically at the AppliancePostConfig stage

Environment

VMware HCX

Cause

The issue is caused due to a communication issue between the HCX Manager and the NEW-IX appliance on the management network.

Resolution

To resolve this issue, make sure the HCX Manager can reach the IX appliance on the management network:

  1. Review and verify routing tables on both the source and destination networks
  2. Ensure proper routing rules or static routes exist to allow traffic between the HCX Manager and IX.
  3. Verify that firewalls, security groups, or network ACLs are not blocking traffic between the HCX Manager and IX.
  4. Confirm that the default gateway configuration is correct on both the HCX Manager and NEW-IX appliance
  5. Verify that the IX appliance is connected to the correct port group to ensure HCX Manager reachability
  6. Test connectivity using PING and TRACEROUTE after making routing changes
  7. Once network connectivity is established, retry the Service Mesh creation process

The Service Mesh deployment should complete successfully once communication between HCX Manager and IX is established via the management network.

If the error persists after following these steps, contact Broadcom Support for further assistance.

Please provide the following information when opening a support request with Broadcom for this issue:

  • HCX Manager and appliance version details
  • Service Mesh configuration details
  • Source and Target HCX log bundles with HCX database dump checked - see Gather Technical Support Logs
  • Network topology diagram
  • Screenshots of the error messages

Additional Information

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