Admin Console Error: "Exception while searching during pipeline execution (Error code: 60576)" in NSX Manager UI

Products

• VMware NSX

Issue/Introduction

• When attempting to view objects in the NSX Manager UI, users encounter the error "Failed to get report – An unknown error has occurred."
• Concurrently, the admin console logs or UI may show an "Exception while searching during pipeline execution (Error code: 60576)."
• This problem is directly observed as objects failing to load in the NSX UI.

         

Environment

VMware NSX

Cause

The primary cause of this issue is the expiration of the root password across all NSX managers in the environment. This password expiration prevents proper synchronization of objects, leading to the observed UI and console errors.

 

Resolution

• To resolve this issue, reset the root password for all affected NSX managers.
• Following the successful reset of the root password, the NSX Manager UI will correctly display objects, and the associated search and pipeline errors in the admin console will be resolved.
• Refer to the official VMware docoment for detailed instructions on how to reset the NSX Manager root password.

Additional Information

Handling Log Bundles for offline review with Broadcom support:

• Collect Support Bundles for Troubleshooting VMware NSX
• Uploading files to cases on the Broadcom Support Portal
• Creating and managing Broadcom support cases