Email address change/update on the Broadcom support portal
Article ID: 417544
Updated On:
Products
Issue/Introduction
This article outlines the specific situations in which you are permitted, and not permitted, to request an email address change/update within the Broadcom support portal.
Valid Scenarios for Change Requests:
- You're registered on the Broadcom portal and your email address has changed within the same organization due to a new company domain.
- Your email address has changed as a result of a legal name change.
A few scenarios that would consider the request invalid:
- Attempting to update a generic, distribution list (DL/PDL), or shared email address with another email. (⚠ Shared or distribution list accounts pose security risks and violate the Terms of Use for the Broadcom support portal.)
- Requesting to update a former colleague's account with your email address as they no longer with the company.
- You are leaving the company and wish to replace your corporate email ID with a personal email ID.
- You joined a new company and wants to replace new company email with an existing registered email of the old company.
Resolution
If your request for an email address change/update meets the valid criteria, contact the Global Customer Assistance team via chat, phone, or by opening a case. Refer to Contact Broadcom support
Provide the following mandatory information:
- New Email Address
- Reason for the change request
- Proof supporting the change
Additional Information
Frequently Asked Questions (FAQ)
Q: How does the email change affect the end user?
A: Upon completion of the change, the user must use the new address as their username when signing in to the Broadcom support portal. The old email address will no longer be valid for sign-in.
Q: Will users need to reset their password, or can they continue using their existing one?
A: Users can continue to use their existing password along with the updated email ID as their username. Please note that for enterprise users, the support portal password expires every 90 days. Instructions for resetting the password are available at Resetting your password on the Broadcom Support Portal
Q: Can I change my Broadcom support portal email address if my company gets a new domain?
A: Yes, if your email address has changed within the same organization due to a new company domain, this is a valid scenario for a change request.
Q: Is a legal name change a valid reason to update my email address on the Broadcom portal?
A: Yes, if your email address has changed as a result of a legal name change, it is a valid scenario for a change request.
Q: Can I update a shared or distribution list (DL/PDL) email address on the Broadcom support portal?
A: No, attempting to update a generic, distribution list (DL/PDL), or shared email address is considered an invalid request. Shared or distribution list accounts pose security risks and violate the Terms of Use.
Q: My colleague left the company. Can I update their Broadcom support account with my email address?
A: No, requesting to update a former colleague's account with your email address is not allowed. Please create a new account using your email. Refer to Register for an account on the Broadcom Support Portal and Communities
Q: Can I change the corporate email address associated with my Broadcom support or Education/certification account to a personal email when I leave my company?
A: No. Broadcom's support portal policy does not permit replacing your corporate email ID with a personal one. However, if you need assistance with transferring any VMware certifications linked to your corporate email, please contact the Education team directly via the VMware education team web form.
Q: I joined a new company. Can I replace the old company email on my existing Broadcom support account with my new company email?
A: No, you cannot replace your old company email with your new company email on an existing registered account if you have moved to a new company. You would need to register a new account with your new company email.
Q: How do I request an email address change if my situation is valid?
A: If your request meets the valid criteria, contact the Global Customer Assistance team via chat, phone, or by opening a case. You will need to provide your New Email Address, Reason for the change request, and Proof supporting the change.
Feedback
