Scheduled Tasks Not Completing With Errors That @last_exec_time Not Supplied

Products

• Carbon Black App Control

Issue/Introduction

• In the /support.php > Scheduled Tasks page several tasks have a very old date for last_exec_time
• Errors in the Historical ReporterLog-TIMESTAMP.log similar to

  ERROR DatabaseConnectionWrapper - Database exception: Procedure or function 'ReportScheduledTaskExecution' expects parameter '@last_exec_time', which was not supplied.

• Despite upgrading to Server 8.11.4 (or higher) the Reputation Sync is not working with SecurityToken Expired messages.

Environment

• App Control Server: All Supported Versions

Resolution

This issue is currently under investigation. Customers are encouraged to open a case with Support and provide the following information:

1. Collect the versions of ParityServer.exe and ParityReporter.exe from the application server hosting the Console
   1. Open File Explorer and navigate to the Server install directory (ex: C:\Program Files (x86)\Bit9\Parity Server\)
   2. Right click ParityServer.exe > Properties > Details > Take a screenshot.
   3. Navigate to the Reporter directory (\Parity Server\Reporter)
   4. Right click ParityReporter.exe > Properties > Details > Take a screenshot.
2. Collect the most recent ServerInstall-TIMESTAMP.log from \Parity Server\Support\ServerInstall-TIMESTAMP.log
3. Collect the results of the most recent Analysis Script.