Seeing issue with one or more license when logging into SDDC manager
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Seeing issue with one or more license when logging into SDDC manager

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Article ID: 413215

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Updated On:

Products

VMware Cloud Foundation

Issue/Introduction

  • Under Inventory>Workload Domains a banner shows up that says "License check: Failed to fetch assigned licenses."
  • The Inventory>Workload Domain Certificates section shows Expired certificates for one or more vCenters.

Environment

VCF 5.2.0.0

Cause

The license check is unable to finish because of the expired licenses.

Resolution

Update the certificates on the vCenters with expired certificates and the License check should be able to succeed.

Additional Information

This issue can also occur due to expired passwords documented in KB-  License check: Failed to fetch assigned license banner in SDDC Manager 

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For more information please see the following documentation and knowledge base articles.

SDDC Documentation:
Managing Certificates in VMware Cloud Foundation
Replace an Expired vCenter Server Certificate

Knowledge Articles:
VMware vCenter in Enhanced Linked Mode pre-changes snapshot (online or offline) best practice
vCert - Scripted vCenter Expired Certificate Replacement