Usage Meter Fails to Collect NSX Hourly Usage Report (HUR) Data: NSX-T Instance Certificate Not Accepted
Article ID: 411839
Updated On:
Products
Issue/Introduction
Usage Meter is unable to retrieve NSX Hourly Usage Report (HUR) data for NSX-T instances. which are downloaded from the Business Service Console. This issue prevents accurate reporting and billing of NSX usage.
Environment
VMware Usage Meter 9.0
VMware NSX-T Data Center
Cause
The primary cause is that the NSX-T Manager instance's certificate has not been accepted within Usage Meter, or its status has reverted to an "unmetered" state, preventing successful data collection.
-collection-nsx-t-main.log
YYYY-mm-dd TT:MM:SS.NNN INFO --- [collector-main-thread] c.vmware.um.collector.CollectionHelper : No active metered servers found for the product :NSX-T
-var/dss/random/nsxt.json
{
"lastChanged": 1749633627943,
"vcHosts": [
"XXXX.YYYY.ZZZZ"
],
"unpinnedCertificates": "{\"WWW.XXX.YYY.ZZZ:443\":{\"notAfter\":1820912979000,...", <--- This indicates the certificate is not accepted
"active": true,
"inventory": [
{
"id": 1,
"vc_instance_uuid": "******"
}
],
"version": "4.1.2",
"password": "******",
"licenses": "[...]",
"port": 443,
"host": "XXX.YYY.ZZZ",
"forgotten": false,
"metered": false, // <--- This indicates the instance is not metered
"computeManagerHostnames": [
"XXXX.YYYY.ZZZZ"
],
"id": 3,
"user": "admin",
"productType": "NSX-T",
"who": "Product"
}
Resolution
To resolve this issue, you need to delete the existing NSX-T instance registration in Usage Meter and then re-register it, ensuring the certificate is accepted during the process. After that , confirm collection is completed from Notification Tab.
Additional Information
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