HCX service mesh HTTP failure response

Products

• VMware HCX

Issue/Introduction

If you receive a failure response while editing an HCX service mesh.

Http failure response for https://yourhcxmanager/hybridity/api/interconnect/computeProfiles?endpointid=#################-########-####-####-####-##############Guid=########-####-####-####-############: 500 OK

Environment

HCX

Cause

This can be caused by the HCX binding account for vCenter and or the Site pairing account no longer having a valid password due to the accounts password changing.  

In /common/logs/admin/web.log on the HCX connector manager you will see the following error line when you attempt to log in.

2025-09-11 18:47:18.373 UTC [https-jsse-nio-127.0.0.1-8443-exec-5, Ent: HybridityAdmin,, TxId: TxId: ########-####-####-####-############] WARN c.v.vca.hybridity.util.NSPRestClient Login to cloud https://him.oll failed, with status 401:userName: #######@vsphere.local
2025-09-11 18:47:18.375 UTC [https-jsse-nio-127.0.0.1-8443-exec-5, Ent: HybridityAdmin,, TxId: TxId: ########-####-####-####-############] WARN c.v.vca.hybridity.util.NSPRestClient- Invalid credentials logging into remote endpoint: 2025-09-11 18:47:18.375 UTC [https-jsse-nio-127.0.0.1-8443-exec-5, Ent: HybridityAdmin,, TxId: TxId: ########-####-####-####-############] WARN c.v.vca.hybridity.util.NSPRestClient- Login failure to 20250502005335192-########-####-####-####-############
2025-09-11 18:47:18.376 UTC [https-jsse-nio-127.0.0-8443-exec-5, Ent: HybridityAdmin,, TxId: TxId: ########-####-####-####-#############] ERROR c.v.h.i.u.InterconnectNetworkProfileUtil- Exception in loadRemoteNetworkProfiles java.lang.RuntimeException: Invalid credentials

Resolution

to resolve this issue follow the steps below

• Update the binding password on the hcx manager 9443 admin page for vCenter
• Update the site pairing password in the regular HCX UI
• Re-edit the service mesh to make the desired changes.

Additional Information

If you have any questions about this please make a ticket with HCX support.

Uploading files to cases on the Broadcom Support Portal

Creating and managing Broadcom support cases