After upgrade the two java.exe processes of PAM keep recycling

Products

• CA Process Automation Base

Issue/Introduction

We upgrade PAM(CA Process Automation) from 4.3 SP05 to 4.4 and then 4.4 CP02 on the domain orchestrator server and after upgrade, the two java.exe processes of PAM keep recycling like every 10 to 15 seconds. We can see that from Task Manager. We checked the log files and saw these

PAM-install-folder\wildfly\standalone\log\c2ow.log file:

ERROR  | wrapper  | 2025/09/14 07:44:54 | Shutdown failed: Timed out waiting for the JVM to terminate.
ERROR  | wrapper  | 2025/09/14 07:44:54 | JVM did not exit on request, termination requested.

PAM-install-folder\wildfly\standalone\log\c2o.log:

2025-09-14 07:42:36,251 ERROR [com.optinuity.c2o.server.ClusterViewChangeListener] [read Pool -- 90] Got in exception when initializing the cluster

...

2025-09-14 07:42:36,251 ERROR [com.optinuity.c2o.server.ClusterViewChangeListener] [read Pool -- 90] Error 101: Cannot start ITPAM without cluster initialization. Server exiting.

PAM-install-folder\wildfly\standalone\log\server.log:

2025-09-14 07:24:47,257 ERROR [org.jboss.as.controller.management-operation] (Controller Boot Thread) WFLYCTL0013: Operation ("deploy") failed - address: ([("deployment" => "c2oear-snapshot.ear")]) - failure description: {
    "WFLYCTL0412: Required services that are not installed:" =>...

  

Environment

4.4 CP02 upgraded from 4.3 SP05

Resolution

Use the PAM 4.4 DVDs to reinstall 4.4.

Note: You don't need to un-install PAM. You would need to choose "reinstall" when prompted.

Then use the PAM 4.4 CP02 installation script to reinstall 4.4 CP02. Again, you would need to choose "reinstall" when prompted. 

Additional Information

Interactive Domain Orchestrator Installation