After upgrading to VCF Usage Meter 9.0, services of Usage Meter does not start.
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After upgrading to VCF Usage Meter 9.0, services of Usage Meter does not start.

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Article ID: 410174

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Updated On:

Products

VMware Usage Meter

Issue/Introduction

  • After upgrading vCloud Usage Meter 4.x with multiple network adapters to VCF Usage Meter 9.0, the Usage Meter services does not start.

  • Usage Meter web interface is not displayed.

  • /var/log/messages contains entries similar to:

    YYYY-MM-DDThh:mm:ss.xxxxxx+00:00 um_hostname nmctl[XXXX]: Failed to find device: eth0
    eth1
    YYYY-MM-DDThh:mm:ss.xxxxxx+00:00 um_hostname nmctl[XXXX]: Failed to find device: eth0
    eth1
    ...<snip>...

    Note: Similar output can be found in the vmware-um-journal.service-XXX.log included in the Usage Meter log bundle.
  • ip route command shows two or more default gateways.

    # ip route
    default via 192.168.0.x dev eth0 proto static <== default gateway 1
    default via 192.168.1.x dev eth1 proto static <== default gateway 2
    ...<snip>...

Environment

VCF Usage Meter 9.0

Cause

VCF Usage Meter 9.0 does not support configuring multiple default gateways.

Resolution

In a configuration with multiple network adapters, configure only one default gateway.

Additional Information

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