"Merge is Not Allowed" Error When trying to Merge the VMware Licenses

Products

• Product Entitlements/Contracts Related
• Support Portal
• VMware
• VMware vSphere ESXi
• VMware vSphere ESXi 8.0
• VMware vCenter Server
• VMware vCenter Server 8.0
• VMware vSAN
• VMware vSAN 8.x
• VMware vSAN 7.x

Issue/Introduction

You receive the error message "Merge is not allowed" in the support portal when trying to merge VMware license keys, it indicates that the keys do not meet the required merging criteria.

Environment

Support portal

Resolution

To successfully merge VMware license keys in the Broadcom support portal, ensure the following conditions are met:

• Product, Version, and Edition Consistency: Only license keys for the exact same product, version, and edition can be merged.
  For example, you cannot merge a vSphere 8.0 Standard license with a vSphere 8.0 Enterprise Plus license.
  
  
• Matching Contract End-Dates for Subscription Licenses: If you are attempting to merge Termed/Subscription Licenses, their contract end-dates must match perfectly. Even a single day's difference will prevent the merge. For questions about your support contract end dates, please contact your Sales representative.
  
  
• Perpetual and Subscription Licenses: Perpetual license keys cannot be merged with Termed/Subscription license keys.

Additional Information

If you have verified all these conditions and are still encountering the error, For further assistance Contact Broadcom Global customer care