You need to reset the symadmin password and don't have access to use the database method
DCS 6.9.x
You don't have access to the database to reset the symadmin password the database method
You can reset the symadmin password via the java console:
1. Log into the java console
2. Select the "Admin" tab
3. Select the "Users" tab
4. Highlight the "symadmin" user
5. Select the "Change Password option
6. Change the password per the criteria in the popup