Cloud Proxy fails to upgrade and the health status appears as "Outdated Life Status" in the Aria Operations admin UI.

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• One or more Cloud Proxies fail to upgrade, displaying a health status of "Outdated Life Status" and an upgrade status of "Failed."
  
  
  
  
• Attempting to perform manual upgrade also fails with the following error:
  
  root@vropsproxy_node [ /storage/db/tmp ]# cprc-cli -u ./vRealize-Operations-Cloud-Proxy-8.18.4.xxxx.pak
ERROR:root:Expecting value: line 1 column 1 (char 0)
ERROR:root:Failed to retrieve configuration document: [/storage/db/vmware-vrops-cprc/status/cprc.health.check.status]

Environment

Aria Operations 8.x

Cause

This issue occurs if the cprc.health.check.status file is either corrupted or empty

root@vropsproxy_node [ /storage/db/vmware-vrops-cprc/status ]# ls -ltrh
total 44K
-rw-rw-r-- 1 admin admin    0 Sep  3 xx:xx cprc.health.check.status

Resolution

Note : Before proceeding, create a snapshot of the Aria Operations cluster by following the KB article

• Check if the root partition has sufficient free space. If disk space is low, perform a cleanup by following the steps outlined in the KB article
  
  
• Take SSH session into the affected Could Proxy node and verify the file "cprc.health.check.status" by navigating to below directory
  
  root@vropsproxy_node [ /storage/db/vmware-vrops-cprc/status ]# ls -ltrh
total 44K
-rw-rw-r-- 1 admin admin    0 Sep  3 xx:xx cprc.health.check.status
  
  
• If the cprc.health.check.status file is empty or missing contents, copy the file contents from a healthy Cloud Proxy node.
  
  
• Perform the manual upgrade again by following the steps in the KB article and the upgrade should proceed successfully.