How to manually upgrade a VMware Aria Operations Cloud Proxy via CLI

Products

• VMware Aria Suite

Issue/Introduction

This article details how to complete a manual upgrade of a VMware Aria Operations (formerly known as vRealize Operations) Cloud Proxy via CLI following a failed download.

Symptoms:

• The Data Sources > Cloud Proxies page displays an error similar to:

Download of latest version of Cloud Proxy was unsuccessful.  Please follow the steps documented here https://kb.vmware.com/s/article/80590 to manually upgrade Cloud Proxy to the latest version: Cloud_Proxy_PAK_Download_Link

Environment

VMware Aria Operations 8.12.x
VMware vRealize Operations 8.10.x
VMware vRealize Operations 8.6.x

Resolution

Quick Links

• VMware Aria Operations On-Prem ​​​​
• VMware Aria Operations (SaaS)

VMware Aria Operations On-Prem

To complete the manual upgrade of a VMware Aria Operations Cloud Proxy in VMware Aria Operations On-Prem, follow the steps below.

1. Log in to the Primary node as root via SSH or Console, pressing ALT+F1 in a Console to log in. 
2. Navigate to the /storage/db/proxyrc/pak directory and verify the existence of the *-Operations-Cloud-Proxy-build_number.pak file.
3. Log in to the Cloud Proxy as root via SSH or Console, pressing ALT+F1 in a Console to log in.
4. Using an SCP utility, download the *-Operations-Cloud-Proxy-build_number.pak file from the Primary node to the /storage/db/tmp directory on the Cloud Proxy.
5. On the Cloud Proxy, run the following command to initiate the upgrade:

cprc-cli -u *-Operations-Cloud-Proxy-build_number.pak

Note: Replace build_number with the build of the Cloud Proxy upgrade package found on the Primary node.
Example: cprc-cli -u /storage/db/tmp/*-Operations-Cloud-Proxy-8.6.2.19081813.pak

The upgrade should take about 2 to 5 minutes.  After a successful upgrade, the Cloud Proxy will be restarted.
You can use the cprc-cli --status command to check the version and upgrade status.
 

VMware Aria Operations (SaaS)

To complete the manual upgrade of a VMware Aria Operations (SaaS) Cloud Proxy in VMware Aria Operations (SaaS), follow the steps below.

1. Log into the VMware Aria Operations (SaaS) UI.
2. Navigate to Data Sources > Cloud Proxies.
3. Click New , then click Copy Path next to DOWNLOAD CLOUD PROXY OVA.
4. Using any text editor, paste the copied path and replace _OVF10.ova in the URL with .pak.

Example:

• The copied path will be similar to:

https://s3-us-west-2.amazonaws.com/vrops-cloud-proxy/ob/1731585/*-Operations-Cloud-Proxy-8.6.0.18741588_OVF10.ova

• The modified path will be similar to:

https://s3-us-west-2.amazonaws.com/vrops-cloud-proxy/ob/1731585/*-Operations-Cloud-Proxy-8.6.0.18741588.pak

5. Log into the Cloud Proxy as root via SSH or Console, pressing ALT+F1 in a Console to log in.
6. Navigate to the /storage/db/tmp directory on the Cloud Proxy by running the following command:

cd /storage/db/tmp

7. Run the following command to download the PAK file defined in step 4:

wget https://s3-us-west-2.amazonaws.com/vrops-cloud-proxy/ob/1731585/pak_name

Note: Replace pak_name with the PAK file defined in step 4.

Example: wget https://s3-us-west-2.amazonaws.com/vrops-cloud-proxy/ob/1731585/*-Operations-Cloud-Proxy-8.6.0.18741588.pak

8. Once the download is complete, run the following command to initiate the upgrade:

cprc-cli -u /storage/db/tmp/*-Operations-Cloud-Proxy-build_number.pak

Note: Replace build_number with the build of the Cloud Proxy upgrade package found on the Primary node.
Example: cprc-cli -u /storage/db/tmp/*-Operations-Cloud-Proxy-8.6.2.19081813.pak

The upgrade should take about 2 to 5 minutes.  After a successful upgrade, the Cloud Proxy will be restarted.
You can use the cprc-cli --status command to check the version and upgrade status.