Upgrading NSX to version 9.0 from SDDC Manager fails in less than one minute with error, "Failed to load NSX Cluster from the Inventory"

Products

• VMware NSX
• VMware SDDC Manager

Issue/Introduction

• The Precheck for NSX Upgrade task completes successfully in SDDC Manager.
• After starting the NSX upgrade, the task fails within one minute of starting.
• You seen an error in the SDDC Manager UI stating, "NSX Audit failed for #####.example.com with error error_message : Failed to load NSX Cluster from the Inventory, httpStatus : , error_code : 0"
• In the NSX UI, on the System > Upgrade page, there is no sign that the upgrade was started.

Environment

• VMware SDDC Manager 9.x
• VMware NSX 9.x

Resolution

This is a known issue affecting SDDC Manager 9.x and NSX 9.x. 

If you believe you have encountered this issue, please open a support case with Broadcom Support and refer to this KB article.

For more information, see Creating and managing Broadcom support cases.

Additional Information

If you are contacting Broadcom support about this issue, please provide the following:

• SDDC Manager log bundle (be sure to include NSX logs, /opt/vmware/sddc-support/sos --nsx-logs --sddc-manager-logs)
• Text of any error messages seen in SDDC Manager or NSX GUI or command lines pertinent to the investigation.

Handling Log Bundles for offline review with Broadcom support:

• Troubleshooting VMware Cloud Foundation or vSphere Foundation Deployments
• Uploading files to cases on the Broadcom Support Portal
• Creating and managing Broadcom support cases