Failed to create Endpoint protection client package for Linux

Products

• Endpoint Protection

Issue/Introduction

Error observed while downloading the Symantec Endpoint Protection (SEP) client install package for Linux using SEP Linux Packager Tool (seplpkg):

Unable to download releaseinfo.json from Linux Repository.
Error: Get "https://ent-shasta-rrs.symantec.com/linuxrepo/SAL/releaseinfo.json": dial tcp <ip address>:port connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host failed to respond

Observation:

• Failed to access "https://ent-shasta-rrs.symantec.com/linuxrepo" in command line.
• If accessed in browser, it connects fine.

Cause

Account level proxy access.

Resolution

Set proxy details from the ssh shell (windows command prompt) before executing seplpkg

For Linux

# export HTTP_PROXY="http://username:password@ProxyServerIP:ProxyServerPort"
# export HTTPS_PROXY="http://username:password@ProxyServerIP:ProxyServerPort"

For Windows

C:\>set HTTP_PROXY=http://username:password@ProxyServerIP:ProxyServerPort
C:\>set HTTPS_PROXY=http://username:password@ProxyServerIP:ProxyServerPort

Additionally, to verify connectivity, check the output of below command after setting proxy environment variables

# curl -v -k -L https://ent-shasta-rrs.symantec.com/linuxrepo
# ./seplpkg --platform "rhel7 rhel8" --product 14.3ru8 dl

SEP package creation should be successful after this.