Upgrade to Aria Operations for Networks Version 6.13 Fails at Infra-Base Stage Due to Missing Debian Package File.

Products

• VCF Operations for Networks
• VMware vRealize Network Insight 6.x

Issue/Introduction

• The upgrade of Aria Operations for Networks (AON) from version 6.11 to 6.13 fails with the following error when accessing the platform UI:
  
  

Environment

Aria Operations for Networks

Cause

From the chef-run.log on the affected platform, the following error was observed, indicating that a required Debian package emacsen-common_3.0.4_all.deb file is missing.

Get:1 file:/var/cache/apt-cacher-ng/svc.ni.vmware.com/repo/ubuntu20 focal/main amd64 emacsen-common all 3.0.4 [14.9 kB]
Err:1 file:/var/cache/apt-cacher-ng/svc.ni.vmware.com/repo/ubuntu20 focal/main amd64 emacsen-common all 3.0.4
File not found - /var/cache/apt-cacher-ng/svc.ni.vmware.com/repo/ubuntu20/pool/main/e/emacsen-common/emacsen-common_3.0.4_all.deb (2: No such file or directory)
STDERR: E: Failed to fetch file:/var/cache/apt-cacher-ng/svc.ni.vmware.com/repo/ubuntu20/pool/main/e/emacsen-common/emacsen-common_3.0.4_all.deb  File not found - /var/cache/apt-cacher-ng/svc.ni.vmware.com/repo/ubuntu20/pool/main/e/emacsen-common/emacsen-common_3.0.4_all.deb (2: No such file or directory)

Resolution

1. SSH into the Aria Operations for Networks (vRNI) affected platform appliance/collector appliance using the support user account.

2. Important: Ensure you take a vCenter snapshot of the platform VM before proceeding. Refer to the following KB for snapshot best practices: Best Practices to Backup/Snapshot Aria Operations for Networks

3. Upload the required Debian package file in this case emacsen-common_3.0.4_all.deb (attached below) to the /support/home directory on the platform VM using a tool like WinSCP.

4. Navigate to the home directory by running:

   cd /support/home

5. Install the missing packages by executing the following command:

   sudo dpkg -i <package-name>.deb

Note: Replace <package-name>.deb with the actual file names of the .deb packages.
   
   Example
   
   sudo dpkg -i emacsen-common_3.0.4_all.deb

Additional Information

Refer to the following similar issues:

• KB Upgrade to Aria Operation for Networks (AON) version 6.14 fails, due to package discrepancy where deployment versions originating from 5.2 version