Upgrade to Aria Operation for Networks (AON) version 6.14 fails, due to package discrepancy where deployment versions originating from 5.2 version

Products

• VCF Operations for Networks
• VMware vRealize Network Insight 6.x

Issue/Introduction

• The upgrade to AON version 6.14 fails with following error, when you open the platform UI:

• Validate the upgrade history, by running following command on AON platform node: cat build-target/deployment/patch.txt

• Verify the missing packages (xml-core and python3-unicode) from /logs/chef-run.log

          - log snippet for missing xml-core package.

         - log snippet for missing python3-unicode package.

Err:1 file:/var/cache/apt-cacher-ng/svc.ni.vmware.com/repo/ubuntu22 jammy/universe amd64 python3-unicodecsv all 0.14.1-2build1 File not found - /var/cache/apt-cacher-ng/svc.ni.vmware.com/repo/ubuntu22/pool/universe/p/python-unicodecsv/python3-unicodecsv_0.14.1-2build1_all.deb (2: No such file or directory) STDERR: E: Failed to fetch file:/var/cache/apt-cacher-ng/svc.ni.vmware.com/repo/ubuntu22/pool/universe/p/python-unicodecsv/python3-unicodecsv_0.14.12build1_all.deb  File not found - /var/cache/apt-cacher-ng/svc.ni.vmware.com/repo/ubuntu22/pool/universe/p/python-unicodecsv/python3-unicodecsv_0.14.1-2build1_all.deb (2: No such file or directory)

 

       Note: There is no specific order in which the missing packages (xml-core, python3-unicode) must be installed. In some cases, resolving just one of the missing dependencies may be sufficient to fix the issue. It is recommended to follow the error messages shown in the logs and install the the indicated packages accordingly.

 

 

 

Environment

VMware Aria Operations for Networks 6.X

Cause

Upgrade to Aria Operation for Network 6.14 fails due to package discrepancy.

Resolution

Note: Please raise a support ticket to engage Broadcom GS support, if you need support on running the mentioned workaround. 

This workaround has to be only applied in the platform node. SSH to Aria Operation for Network (vRNI) platform appliance as "support".

• Please ensure you have vCenter snapshot of the platform(s) VM, before proceeding with below steps. Follow this KB to take the snapshot of the platform(s) appliance: https://knowledge.broadcom.com/external/article/314428/best-practices-to-backupsnapshot-aria-op.html 
• Upload both the debian package files (attached below) in /support/home directory of the platform VM with WinSCP for example.
• Navigate to home directory now, by running following command: cd /support/home
• Now run following command to install the packages which are missing:  

sudo dpkg -i python3-unicodecsv_0.14.1-2build1_all.deb
sudo dpkg -i xml-core_0.18+nmu1_all.deb