While Accessing Clarity SaaS Receiving "errorCode":"8000014"
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While Accessing Clarity SaaS Receiving "errorCode":"8000014"

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Article ID: 403751

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

  •  When trying to access Clarity SaaS environment, it redirects to access.broadcom.com with following error message: 
    {"errorCode":"8000014","errorMessage":"Unknown exception"} 
  • Is this related to CVE-2024-4712?

Resolution

  • The error code is native to the SSO authentication solution - VIP AuthHub, which is deployed at https://access.broadcom.com
  • It is not related to CVE-2024-4712.

Additional Information

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