User faces 'Error 404 - Tenant Not Found' while accessing VCF Business Service Console
Article ID: 403173
Updated On:
Products
Issue/Introduction
User tries to log in to the VCF Business Service Console portal from the VMware Cloud Services console and gets "Error 404 - Tenant Not Found" error with message "We could not find the tenant or you don't have the permission to access it"
Below image shows the hyperlinks for redirection to VCF Business Service Console available on VMware Cloud Services portal.
Environment
VCF Usage Meter 9.0
Cause
Broadcom has transitioned the portal from the VMware Cloud Services console to the VCF Business Services console. The absence of a user account in the Broadcom Support Portal, corresponding to the tenant's Site ID, will result in the above error.
Resolution
To be part of the tenant in Broadcom Support Portal site, user must reach out to the Support Portal Administrators of the tenant for Inviting enterprise users to a Site ID on the Broadcom support portal
NOTE : Users with a Broadcom Support Portal role associated with a tenant's corresponding site can be added to the tenant. Any changes to the user’s site role in Broadcom Support Portal impacts their access level in the VCF Business Services console for all tenants associated with that site.
Additional Information
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